Shipping & Delivery Policy

At Charlotte & Olivia Toronto, we are committed to delivering your order in a smooth and reliable way. Below you will find all the details regarding our shipping and delivery process.

Processing Time

All orders are carefully prepared and processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email including your tracking information, so you can follow your package every step of the way.

Delivery Time

The estimated delivery time is 3–7 business days, depending on your location.

Please note that during busy periods or due to external factors such as customs or carrier delays, delivery times may occasionally vary.

Shipping Method

To offer you the best combination of quality and value, we work with trusted international logistics partners.

Your order will be shipped using a reliable shipping method with track & trace, ensuring a safe and transparent delivery process.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

Destination
Order weight
Selected shipping method

You will always see the full shipping cost before completing your purchase.

Delivery Responsibility

Once tracking information confirms that a package has been successfully delivered, responsibility transfers to the customer
Customers are responsible for providing the correct shipping address at checkout
Any address errors must be reported within 24 hours of placing the order

Need Help?

If you have any questions regarding shipping or your order, feel free to contact us:

Email: info@charlotteandolivia.com